Andysheh D. Smith Telephone: (210) 324-6366

27031 Trinity Point                 E-mail address: andyshehsmith@gmail.com             

San Antonio, TX 78261

 

United States Citizen:  YES

Security Clearance: Current Secret

 

PROFESSIONAL PROFILE

 

As a former Rackspace International Support Tech, I have experience as Customer Service Support for Windows, Linux Server OSs. As Navy Logistics Specialist, responsible for managing databases with over $800M of train, staff, and equip programs; participated in cyber vulnerabilities testing group; circumvented latest “Digital Armor” security software within 10 minutes.  Working toward Cisco Certified Network Associate (CCNA), Network + Cert through Racker U.  Completed MBA in Sep 2015, completed 27SH toward MAEd-Instructional Tech specializing in CBT, Distance Learning.  Experience in Photoshop, Dreamweaver, Adobe Creative Suite, Google Sketchup, and Java programming, completed graduate course in Adobe Flash. Highly proficient in Apple-related products, MS Office Suite, including Excel and SharePoint. Proficient in DoD DOS, Oracle, and web-based systems, such as OPOM, CHCS, AHLTA, and Essentris.  Completed 40-credit Army Signal Center IA Fundamental course. Retail, admin, and volunteer experience enhance customer focus and graduate coursework has enhanced ability as team player and leader.

 

PROFESSIONAL EXPERIENCE

 

International Support TechnicianMay 2016

Rackspace, Inc.Supervisor: Ricardo Rivera

San Antonio, TX(210) 418-0474

 

Serve as key element within support infrastructure, provide high level of tech support over phone, chat, and in support tickets.  Take ownership of complex customer issues which may take several days or weeks to resolve.  Apply creative problem-solving techniques, identify problem sources while keeping customers apprised via ticketing system, phone. Use initiative, discuss potential pitfalls customers experience, use existing, planned methods, suggest alternatives that may resolve customer stability and security issues.  Maintain diagnoses and administers customer’s solutions using the Windows and Linux platforms. Responsible for solving customer's technical issues, including OS level, web server, database server, applications server, DNS, SMTP or other software issues.  Create, maintain customer loyalty, serving customers above and beyond their expectations.  Use ethical judgment in decision making routinely delivering FANATICAL customer support.  Completed " IT Security Specialist"​  path with Lynda.com within first two months; continued to  grow knowledge, expertise of server diagnostics, maintenance, including OS's 2008, 2012, with R2 variants, and Linux; received recognition for resolving high-value customer issue, which had plagued their system for several months; helped co-found the Racker Disability Support group.

 

 

Navy Logistics Management Specialist, 40 hrs./week September 2014 to present

Naval Air CommandSupervisor: Timothy Stubleski

NAS Patuxent RiverPhone: (760) 793-1937

Cyber Warfare Logistics Lab/NAVAIR Requirements Branch rotation. Duties included developing, maintaining logistics and industrial information systems requirements planning policy, standards, and processes.  In direct consultation with customers, translate functional requirements into technical specifications; assist and train customers in applying hardware and software systems, Information Assurance, and Systems Integration, to include Enterprise Architecture and IT Governance.  Serve as Subject Matter Expert for proof of concept 3D printer/additive manufacturing; assess and test cyber vulnerabilities; assess structural integrity of 3D products; ensure STL files meet DoD security requirements; required knowledge, use of Java and Python scripting.

 

Aviation Resource Division (6.8.1) rotation.  Served on the Financial Analyst Data Team, working as lead Data Analyst maintaining data for over $800M in Train, Staff, and Equip programs, performing constrained runs using OPOM, rebuilding Access DB for FY13, and helping create FY16 Workbooks.  Worked closely with department heads, NAVICP, and Fleet to ensure technical logistics and industrial acquisition and support requirements are consistent with the AIR-6.0 long term strategic approach. 

 

Air Speed rotation.  Worked as “Black Belt in Training”, took over as lead for one project, and initiated two others as Project Lead; provided Subject Matter Expertise, policies, processes, tools and procedures for defining requirements, recommending alternatives, producing solutions and providing long-term training support, training products, and NTSPs to the fleet and multiple warfare areas within the NAE in support of the Program/Platform PMAs. 

 

Training Support Division/Training Product Development Branch rotation.  Completed MEPP NTSP, coordinating meetings and conferences, planning annual calendar, and setting milestones.  Successfully completed DAU Level I for Lifecycle Logistics certification seven months prior to suspense, as well as completing ACQ 203, a second-year internship requirement, and began Level II modules 3 months prior to required start date.  Continually looking for training opportunities, such as SOLE, ASNE, OR, and CPL certification and preparing for Senior Project with Hardware Systems Command, DLA, Fleet Command.  Volunteer on the Barriers Analysis Subcommittee of the Individuals With Disabilities Advisory Group.

 

Business Owner-Operator, 20-120 hrs./weekDecember 2007 to present

Andysheh, Inc., LLC, EIN 26-1540016                                        Supervisor: Self

San Antonio, TXTelephone: (210) 607-6966

Manage all aspects of operating small business, including $45,000 annual budget, payroll, purchase store, distribute medical supplies, disposable and durable equipment related to customer's medical care and associated administrative functions. Operate office equipment: multifunction fax/scanner/phone, multiline phone; utilized MS Suite for correspondence, presentations, and reports. Utilize production software, hardware to advertise with social media, job boards Created, distributed fliers, newsletters, policy updates. Manage all personnel issues: hiring, retention, termination; set salary, trained, supervised, counseled employees; resolve personnel issues, grievances, EEO complaints.  Required following certifications, skills in, or knowledge of:

 

·     Management and Administration

·     Finance, Accounting, Budget

·     Marketing, customer service

·     Logistics

·     Human Resources

·     Background check

 

IT Consultant, 20 volunteer hrs./weekOct 2013 to Sep 2014

BlackburnTeam RealtorsSupervisor: Nikki Blackburn

San Antonio, TXTelephone: (210) 857-9034

Advised agency regarding determining hardware, software requirements, made recommendations regarding tech refresh and made related purchases. Designed, installed, and repaired Information Systems and software, and developed training and trained new users, and responded to feedback.

Search Engine Marketing Specialist, 20 volunteer hrs./weekOct 2013 to Sep 2014

Root Canal SpecialistsSupervisor: Parvin Dinyarian

San Antonio, TXTelephone: 210) 495-6710

Tracked, reported, and analyzed website analytics and PPC initiatives and campaigns.  Researched and implemented search engine optimization recommendations, optimized copy, landing pages, and ongoing keyword discovery for search engine marketing. Testing, collection, data analysis provided accurate identification of trends, provided insights, and maximized ROI in paid search campaigns.  Managed campaign expenses, estimated monthly costs, and reconciled discrepancies, staying within budget.

Medical Records Tech, Red Cross, 20 hrs./week                   April 2011 to June 2012

U. S. Department of the ArmySupervisor: SSG Isaac Dyer

Landstuhl Regional Medical CenterTelephone: 049-6371-86-6319

 

In Cardiology Clinic setting: respond to staff, patient booking requests and questions in person or via phone; prepare daily reports; check patients in on arrival; accurately input and transfer paper and electronic medical records into appropriate clinical system database; organize, file, and maintain patient medical records in accordance with HIPAA, federal and military regulations. Required following certifications, skills in, or knowledge of: 

 

·  MS Office Suite, DoD clinical systems (CHCS, AHLTA, Essentris)

·  Multi-line phone, multi-function, other office equipment

·  Military, medical web sites: AKO, ATCTS, MHS Learn

·  Customer service (internal, external)

·  Medical Terminology

·  Position of Trust Clearance

 

Cashier, Administrative Assistant, 36 hrs./weekMarch 2010 to July 2011

Central Checkout, Admin OfficeSupervisor: Christine Curry

AAFES-Ramstein Main BX/PXTelephone: 049-176-622-7999

 

Provided outstanding internal and external customer service assisting an average of 250 military members, retirees, dependents, and staff daily.  Processed sales ranging from controlled/ration items, such as cigarettes and gas, to major appliances with over $2000 in cash, check, and credit purchases daily.  In call center/admin office, responded to approximately 50 customer and staff requests, inquiries, and complaints or routed to appropriate department daily; resolved complaint, reconciled receipts for returns, ensured proper documentation of employee hours, used multi-line phone and overhead call system.  Required following certifications, skills in, or knowledge of:

 

·                       Customer service (internal, external)

·                       Teamwork and Leadership

·                       Electronic register, credit/debit scanner,

·                       MS Office Suite

·                       Multi-line phone, multi-function, other office equipment

 

EDUCATION

·  Security+ - Coursework completed 11Dec2015, pending certification

·  Defense Acquisition University Level I Certification completed; Level II Certification in progress

·  University of Phoenix San Antonio, TX, MBA–09/2014; 3.89/4.0 GPA with 36SH. 

·  University of Texas San Antonio, TX, 27 SH  toward MAEd, Instructional Technology, 3.85/4.0 GPA. 

·  University of Texas San Antonio, TX , BA History, completed 08/2009,

3.5/4.0 GPA of 126 SH; Honors: Summa Cum Laude

·  Northwest Vista San Antonio, TX, AAS Business Administration – completed, 05/2010 with 3.66/4.0 GPA of 66 SH.

 

AFFILIATIONS

Phi Theta Kappa - Academic Honor Society member

International Honor Society - Honor student member

 

VOLUNTEER WORK

Naval Air Command, Individuals with Disabilities Advisory Team

Junior Achievement of South Texas - Volunteer business student mentor

Red Cross

 

ADDITIONAL INFORMATION

Typing Speed: 45 WPM

Position of Trust Clearance, awarded June 2011

Speak, read German (novice)

Spoken Persian-Farsi (novice)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Professional References

 

Tim Stubleski, Supervisor / Team Lead

Logistics Management Analyst,

Department of Navy

Naval Air Station Patuxent River

timothy.stubleski@navy.mil

(760) 793-1937

 

Hamedah Dhalai, - Senior Intern Sponsor

Logistics Management Analyst

Department of Navy

(702) 752-1268,

Email (preferred): hamedah.dhalai@gmail.com

Charrelle Johnson,

VP, Naval Acquisition Development Program

(407)-222-7151

charrelle.johnson@live.com

Matt Anderson, Management Analyst

Logistics Analyst

Department of Navy

(301) 661-2291

 

 

 

 

 

 

Additional references provided upon request.